From Order to Packaging, all the way to the Follow Up. We expect your experience to be above your standards of customer service. If you have any questions at all, or require any type of help please contact us!
Upon Purchase you will receive a confirmation email to the registered email address on your account. Once your bat has been processed and approved, you will receive a tracking number which is also delivered to the registered address. Please ensure the email address provided is correct to make the best of our tools provided.
- We ship all products out using both USPS & UPS based upon shipping times and delivery dates.
- We Guarantee Same Day Shipping MONDAY - FRIDAY before 3pm Eastern.
- All items ordered SATURDAY - SUNDAY are shipped the following MONDAY
- For any reason your bat does not ship on a normal business day, we will follow up via email in which your account is registered.
- Some Oversized Products will require shipping to be paid at checkout. Some of these products are Baseball and Softballs, Roller Bags, and some Catcher's Gear. This is 100% based on weight and size of packages.
- Economy Shipping (5-7 Business Days): Free
- UPS 2nd Day Air (2 Business Days): $10
- UPS Overnight Shipping (1 Business Day Does NOT Include Weekend Delivery): $20
- We only ship outside of the United States to Military Installations.
- If you would like to get a price outside of the United States please give us a call at 888-540-2287.
Most Bats sold come with a 1 (One) Year Manufacturer Warranty and a Valid Receipt from us at HB Sports.
All Warranty Claims are handled by the Manufacturer and not by HB Sports. We can direct you to the correct manufacturer website or phone number to help you out at any time!
For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
The following are some common manufacturers warranty replacement phone numbers:
Suncoast Softball: (800) 603-2550
Victus: (267) 225-2287
If you ever have any issues with a return, or a receipt you may think has been faked please Contact Us directly.
Have an unopened bat or product that is not broken and just needs to be returned to us? Give us a call at 888-540-2287 and we'll be happy to help you out!